3步学会用英语接电话!超好用

更新时间:2019-10-31 18:48:00作者:网络

电话业务、客服咨询都是公司里经常会碰到的问题。虽然快捷高效,但是由于通话双方都见不到面,很可能当对方说了一大堆后,你还是懵逼状态,不止所以然。因此,在电话中谈业务时除了要记下关键句词以外,还要注意一下几点:

(1)要清楚的介绍自己,并确认接电话的对方是否是自己想要找的人。

情况一:接电话刚好是你要找的人。

A: Hi, I am Tom. May I speak to Peter?你好,我是汤姆,请问皮特在吗?

B: This is Peter speaking.我就是皮特。

B:That's me. 我就是。

情况二:接电话的人不是你要找的人。

A:May I speak to Mr. Li?请问李先生在吗?

B: He's not here right now. 他现在不在这里。

B: What bad luck! He's not at home. 真不凑巧!他出去了。

B:He is in conference and cannot come to the telephone.他在开会,没空来接电话。

B:You've just missed him. 你刚好错过他了。

B:He's just stepped out. 他刚好出去了。

情况三: 接电话的人转交电话给你要找的人。

Hold on a moment, please, I will call him for you.请稍后,我帮你叫他。

Hold the line, please, let me see if he is in.请稍等,我看他在不在。

Wait a moment, please, I will get him for you.请等一下,我帮你找他。

Let me transfer your call.我把电话给你转过去。

(2)留口信。

Shall I take a message for her?我可以留口信给她吗?

Can I leave a message?我可以留口信吗?

May I take your message? She is not in. 她现在不在。我可以为你留言吗?

Would you mind taking a message for him?你需要留口信给他吗?

Would you ask him to call back when he comes back?他回来时,需要他给你回电话吗?

Please tell her to ring me when she gets back.她回来后,麻烦你告诉她回我电话。

Tell her I called her.告诉她我打过电话给她。

(3)打错电话。

I'm sorry. I'm afraid you've got the wrong number. 抱歉, 恐怕你打错电话。

I'm sorry, it isn't. I think you have the wrong number. 我很抱歉,这不是。我想你打错电话号了。

I think you are calling the wrong person. My name is not Mr. Bernie. 我想你是打错电话了,我不是伯尼先生。

I'm afraid you have the wrong number. I suggest you look in the phone book. 我想您打错了。我建议您查一下电话簿。

You might make a wrong number? 你一定打错电话了吧?

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